Service remains operational. We were, however, unable to recover customer account data. As a result, we cannot identify individual customers, match services to accounts, or retrieve prior ticket history.
What this means
- We are not accepting orders from new clients at this time.
- If you currently have active service, please create a customer account, then open a support ticket under the category RESTORE.
- If you still have your service username or password, include it in the ticket. Check older emails from us if needed.
- If you do not have those credentials, the existing service will run until its scheduled expiration. You may then place a new order.
- If your service has already expired, create a customer account and open a support ticket under RESTORE. We will help you place a new order.
- Please allow extra time for responses. Restoration will take a while.
Thank you for your patience.
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